Semi dedicated account where the tech will work on two accounts simultaneously.
Support can be offered over phone and chat for level 1 issues at an additonal minimal setup cost.
L3 Tech also does server management under L3 category.
Each tech works 8 hours a day and 5 days a week
Best fit for
Consistent flow of less/medium number of tickets in a particular time slot
Process needs little bit of customisation
Not very urgents issues or tasks
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